ITINERARY
INTERNATIONAL AND EUROPEAN ETIQUETTE
WITH COMMUNICATION
Day 1
Subject
European Etiquette and Networking
- ‘Meeting and Greeting’,
entertaining and how to behave in different social and
corporate situations throughout Europe
- Turning away people not on the guest list
- How to work out if someone
who isn’t on the list
should be admitted anyway
- How to politely get full registration data from guests
- Tips on making the most of a business or social gathering:
- How to be the perfect ‘hostess’
- How to start a conversation in an unknown environment
- Subjects to introduce conversations on
- How to remember who is who
Networking
- How to work a room effectively
- How to make people feel welcome without feeling trapped (eg at a big party of Europeans, how to network with them when they may prefer to talk to others)
How to Reach Rapport with Clients and Cement Business Relationships
- Networking – making
the most of business gatherings:
- Starting a conversation in an unknown environment
- Etiquette of the business card
- Moving into a group politely
- How to include bystanders and strangers
- Rapport building
- Recognising negative and positive signals
- Subjects to be avoided
- Feet positioning
- How do I know if they want to talk to me?
How to make a lasting first impression - creating a positive
impact through posture, protocol and approach
- Body language
- Building confidence
- European differences
- Retaining control in conflict situations
LUNCH – this should also cover
Table etiquette (European differences)
Selecting wines
Conversation and listening skills
Seating plans
Faux pas
Creating the right Image
Clothes to suit specific countries, cultures and situations
Making the most of colour and style – what ‘suits’ you
Overall presentation
Business etiquette – guidance on:
Corporate entertaining what to wear for different occasions
Public Speaking
How to prepare a talk and deliver it with confidence and
panache
DAY 2
Objectives
- Discover when body language is an important mode of communication
- Use body language to increase your personal impact
- Increase your presence and strengthen your command over
your listeners
- Learn how to use body language to build rapport with others
- Learn how to read and interpret signals of others
- Learn how to apply body language to help control tension and conflict
Introduction
- Personal introductions (including
handshaking)
- Self perception of how other
people see you
Personal body language awareness
- Initial diagnostic of personal
body language
- Trainer and group feedback
- Understanding the importance
of body language
Enhancing your personal body language
vocabulary
- Developing a more confident posture
- Making more use of gesture
- Increasing use
of facial expression and eye contact
Enhancing your personal body
language vocabulary
- Developing a more confident posture
- Making more use of gesture
- Increasing use of facial expression
and eye contact
Using body language to increase your
personal impact
- How to make an immediate positive
impression
- How to communicate a confident
and professional style
- How to use body language to help
engage with your listeners
Review of personal impact achieved
- Application of techniques developed
- Individual feedback on personal
use of body language
Using body language to build rapport
- Understanding the difference between
aggressive and assertive body language
- How to develop positive relationships
through use of body language
- How to control any negative hidden
messages through body language
Reading and reacting positively
to signals from other people’s body language
- Understanding signal clusters from
others and how they can be interpreted
- How to react positively to negative
vibes generated through body language
- How
to control a situation through use of body language
- teaching
life’s essentials
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